Safe & Responsible Play

Company commitment

ProgressPlay Limited (jeffbetcasino.bet) is committed to promoting responsible gaming. Gambling should be a form of entertainment, never a way to earn money or to recover losses, and it should be undertaken only with money the player can afford to lose.

Gambling is intended solely for adults aged 18 or over. Anyone under the legal age must not gamble, and adults are urged to keep gambling devices and account details out of the reach of minors.

This policy sets out the warning signs of problem gambling, the tools available to players at licensed casinos and through national schemes, and the places where independent help can be found.

Problem signs

Gambling may be becoming a problem if one or more of the following apply:

• spending more money or more time on gambling than originally intended;
• chasing losses by placing further bets in an attempt to win back money already lost;
• borrowing money, selling possessions or neglecting bills in order to gamble;
• feeling restless, irritable or anxious when trying to reduce or stop gambling;
• hiding gambling activity from family and friends, or lying about how much is spent;
• neglecting work, study, family or other responsibilities because of gambling.

Anyone who recognises these signs in themselves or in another person is encouraged to take action early and to seek support.

Account restriction

Players who wish to stop gambling may exclude themselves, either for a fixed period or indefinitely. Licensed casinos generally allow a player to request self-exclusion through their account settings or by contacting customer support. During the exclusion period the player should not attempt to open new accounts or to gamble elsewhere.

Self-exclusion is also available through national schemes. GAMSTOP (gamstop.co.uk) is the national self-exclusion register, and registration with it blocks the player at all participating licensed operators at once. A player may choose the length of the exclusion when registering.

Anyone who has chosen to self-exclude is advised to consider additional measures, such as installing software that blocks gambling websites and applications on their devices.

Control options

Licensed casinos commonly provide tools that help players stay in control of their gambling. These may include:

• deposit limits, which cap the amount a player can pay in over a day, week or month;
• loss limits, which cap the amount a player can lose over a chosen period;
• time limits, which restrict the total time spent gambling;
• session limits, which end a gambling session after a chosen length of time;
• reality checks, which show regular reminders of how long a player has been gambling.

Players are encouraged to set limits before they start gambling and to review them regularly. Limits should be set at a level the player can comfortably afford.

Support resources

Free, confidential help is available to anyone affected by gambling, whether as a player or as a family member or friend.

• GamCare - National Gambling Helpline 0808 8020 133 (gamcare.org.uk)
• Anonymous self-help groups, where people with experience of gambling problems share support with one another.

Speaking to a trusted friend, a relative or a doctor can also be a helpful first step. In an emergency, or if you feel that your safety is at risk, contact the emergency services immediately.

Reach out

Responsible gaming inquiries: [email protected]